Shipping Policy
At Kurt Geiger, we want your order to arrive smoothly and clearly. Please review our shipping information below for processing times, delivery estimates, tracking updates, worldwide shipping, customs coverage, and package support.
Free Worldwide Shipping
Kurt Geiger offers Free Worldwide Shipping on eligible orders. There is no standard shipping charge at checkout for our Free Worldwide Shipping service.
Shipping is available worldwide unless a destination cannot be served due to carrier restrictions, local delivery limitations, address issues, or other circumstances outside our control.
Order Processing Time
Order processing time is 1–3 days. Processing includes order review, payment confirmation, item preparation, packing, and handoff for shipment.
Orders placed during weekends, holidays, high-volume sale periods, or promotional events may require the full processing window before shipment.
Estimated Delivery Time
Estimated delivery time is 2–5 days after your order has been processed and shipped.
Delivery times are estimates and may be affected by destination, weather, customs review, carrier delays, public holidays, or other events outside normal delivery operations.
Shipping Destinations
We provide Free Worldwide Shipping to customers in supported delivery destinations around the world.
Please enter a complete and accurate shipping address at checkout. If your address cannot be served, we may contact you by email for clarification or additional delivery information.
Shipping Rates
Our shipping service is Free Worldwide Shipping. This means the standard shipping cost is included with your order and will not be charged separately at checkout.
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days
- Tracking update time: 1–3 days after shipment
- Shipping rate: Free worldwide
Tracking Information
Once your order has shipped, tracking information will be sent to the email address used at checkout when available.
Tracking may take 1–3 days after shipment to update. If your tracking link does not show movement right away, please allow the full tracking update window before contacting customer support.
Wrong Or Incomplete Address
Please review your shipping address carefully before placing your order. Kurt Geiger is not responsible for delays caused by an incorrect, incomplete, or undeliverable address entered at checkout.
If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to assist, but address changes may not be possible once an order has been processed or shipped.
Customs, Duties & Import Taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If a delivery authority, customs office, or carrier contacts you about customs duties, import taxes, brokerage fees, or other government charges related to your order, please contact us at [email protected] before making any payment.
Lost, Delayed Or Damaged Packages
If your package appears delayed, lost, or damaged in transit, please contact Kurt Geiger customer support so we can review the issue and help with the next steps.
- For delayed packages, include your order number and tracking information.
- For lost packages, include the delivery address and any carrier updates you have received.
- For damaged packages, include photos of the package, product, and shipping label when possible.
Contact Us
If you have questions about this Shipping Policy, your order status, tracking, delivery, customs coverage, or a package issue, please contact Kurt Geiger customer support at [email protected].
When contacting us, please include your full name, order number, email address used at checkout, shipping address, and a brief description of your request so we can assist you more efficiently.
