Return Policy
At Kurt Geiger, we want you to feel confident about your order. Please review our return policy below for return eligibility, return instructions, refund timing, exchanges, and support for damaged or incorrect items.
30 Days Free Returns
Kurt Geiger offers 30 Days Free Returns on eligible items. To begin a return, customers must contact customer service first to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
Return Window
Eligible items may be returned within 30 days of receiving your order. Return requests made after the 30-day window may not be accepted.
The return window applies only to items that meet the eligibility and condition requirements listed in this policy.
Return Eligibility
To be eligible for a return, the item must be in returnable condition and must match the order details submitted to customer service.
- The item must be unused, unworn, and unwashed.
- The item must be returned with original tags, labels, packaging, and accessories where applicable.
- Shoes should be tried on indoors and returned with the original shoe box in good condition.
- The item must not show signs of wear, damage, alteration, fragrance, stains, or improper handling.
- The return must be approved through customer service before the item is sent back.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items include:
- Items that have been worn, used, washed, altered, or damaged after delivery.
- Items missing original tags, labels, packaging, accessories, or protective materials.
- Items returned without first contacting customer service for return instructions.
- Items marked as final sale or non-returnable on the product page, at checkout, or in the order details.
- Items that cannot be accepted for hygiene, safety, or condition reasons.
How To Start A Return
To start a return, please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Please include the following information in your message:
- Your full name
- Your order number
- The email address used at checkout
- The item you would like to return
- The reason for your return request
- Photos, if the item arrived damaged, defective, or incorrect
Customer-Service Return Instructions
Please do not send any return to a fixed address before contacting customer service. Kurt Geiger does not display a fixed return address on this page.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent to an incorrect address, sent without approval, or sent without the required return details may be delayed, refused, or not accepted.
Return Shipping Cost
Kurt Geiger offers 30 Days Free Returns for eligible return requests. Return shipping instructions will be provided after your return request is reviewed by customer service.
To keep your return eligible for free return support, please follow the instructions provided by customer service and do not send the item back using your own unapproved method.
Refund Process
Once your returned item is received and inspected, refund processing time is 3–15 days. Refunds are reviewed after the returned item arrives and its condition has been checked.
If your return is approved after inspection, the refund will be processed to the eligible original payment method or another approved refund method where applicable. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If the returned item does not meet the requirements of this policy, the refund may be refused or adjusted based on the condition of the item and the return details.
Exchanges
If you would like to exchange an item, please contact customer service at [email protected] before sending anything back.
Exchange availability may depend on item condition, stock availability, size, color, style, and the timing of your request. If an exchange is not available, customer service may guide you through the return process instead.
Damaged, Defective Or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact Kurt Geiger customer support as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when available. Please do not return the item until customer service provides instructions.
Final Sale Rules
If an item is marked final sale or non-returnable on the product page, at checkout, or in your order details, it is not eligible for return unless the item arrives damaged, defective, or incorrect.
If you believe a final sale item arrived with an issue, please contact customer service before taking any return action.
Contact Us
If you have questions about this Return Policy, 30 Days Free Returns, return eligibility, refund timing, exchanges, or damaged or wrong items, please contact Kurt Geiger customer support at [email protected].
Please include your order number and a clear description of your request so our team can help you more efficiently.
