Information We Collect

We collect information that helps us operate the store, process orders, provide support, improve the website, and communicate with customers.

• Contact details, such as your name, email address, shipping address, and billing address.
• Order details, such as products purchased, order number, transaction status, delivery information, and return or exchange requests.
• Account information, if you create or use a customer account.
• Customer support information, including messages, requests, photos, or details you choose to send us.
• Website usage information, such as pages viewed, device details, browser type, referring pages, and general interaction data.
• Marketing preferences, such as email subscription status and communication choices.

How We Use Information

Kurt Geiger uses customer information for store operations, customer service, order fulfillment, website improvement, and communication.

• To process, confirm, ship, deliver, and manage orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To verify payment status and reduce fraud or unauthorized activity.
• To send order confirmations, shipping updates, return instructions, and service-related messages.
• To improve website performance, shopping experience, product presentation, and customer support.
• To send marketing emails when you subscribe or otherwise agree to receive them.
• To comply with applicable obligations, resolve disputes, enforce store policies, and protect the rights and security of Kurt Geiger, customers, and the website.

Order Processing

When you place an order with Kurt Geiger, we use the information you provide to review the order, process payment, prepare shipment, provide tracking updates, manage delivery, and handle returns or exchanges when applicable.

Please make sure your checkout information is accurate and complete. Incorrect or incomplete details may affect order processing, delivery, support, or return handling.

Payment Information

Kurt Geiger accepts payments through PayPal, Stripe, and credit card payment options. Payment information is processed through the selected payment method during checkout.

We may receive limited payment-related information, such as payment status, transaction confirmation, billing details, or partial card details where provided by the payment processor. Please do not send full credit card numbers, passwords, or sensitive payment details by email or customer support message.

Cookies And Analytics Tracking

Kurt Geiger uses cookies and similar technologies to support website functionality, improve shopping performance, remember preferences, understand site activity, and help measure how customers interact with the website.

• Essential cookies may help the site operate, support checkout, and remember cart or session information.
• Preference cookies may help remember choices such as location, display, or browsing settings.
• Analytics tracking may help us understand traffic, page performance, customer interaction, and website improvements.
• Marketing-related cookies may help measure email or promotional performance where applicable.

You can manage cookies through your browser settings. Blocking some cookies may affect website features, checkout functionality, or the overall shopping experience.

Email Marketing

If you subscribe to Kurt Geiger email marketing, we may use your email address to send product updates, promotions, sale alerts, store news, and related marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, you may still receive service-related messages about orders, payments, shipping, returns, exchanges, account activity, or customer support.

Service Providers

Kurt Geiger may share information with trusted service providers that help operate the website, process payments, fulfill orders, provide shipping support, deliver email communications, analyze site activity, protect against fraud, and provide customer service.

These service providers are allowed to use customer information only as needed to provide services to Kurt Geiger or as otherwise permitted by applicable requirements.

Data Security

Kurt Geiger uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, storage method, or electronic transmission can be guaranteed to be completely secure.

You can help protect your information by using accurate contact details, keeping account credentials private, and avoiding the transfer of sensitive information through unsecured messages.

Data Retention

Kurt Geiger retains customer information for as long as reasonably needed to process orders, provide customer support, manage returns or exchanges, maintain records, improve store operations, prevent fraud, comply with obligations, and resolve disputes.

When information is no longer needed, we may delete, anonymize, or securely retain it where appropriate for legitimate business or recordkeeping purposes.

Customer Privacy Rights

Depending on where you live, you may have certain rights related to your personal information. These may include the right to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.

You may also have the right to opt out of certain marketing communications or request more information about how your data is used. To submit a privacy request, contact Kurt Geiger at [email protected].

We may need to verify your identity before completing certain privacy requests.

Children’s Privacy

The Kurt Geiger website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to Kurt Geiger, please contact us at [email protected] so we can review the request.

International Users

Kurt Geiger may receive, process, store, or transfer information in locations outside your country or region. Privacy laws may differ depending on where information is processed.

By using the website or placing an order, you understand that your information may be handled as described in this Privacy Policy.

Third-Party Links

The Kurt Geiger website may contain links to third-party websites, payment services, or tools. These third parties may have their own privacy policies, terms, and data practices.

Kurt Geiger is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Policy Updates

Kurt Geiger may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer communications, or privacy practices.

The “Last updated” date near the top of this page shows when this Privacy Policy was most recently updated. Continued use of the website after an updated policy is posted means you accept the revised policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, marketing preferences, cookies, analytics tracking, or a privacy request, please contact Kurt Geiger customer support at [email protected].

Please include your name, the email address related to your request, and a clear description of the issue so we can assist you efficiently.